About Us – Tribute, Inc. WE PROVIDE INDUSTRIAL DISTRIBUTION MANAGEMENT TOOLS WITH THE PERSONAL TOUCH Our business is to help distributors achieve “Best Practice” in their businesses. How? By utilizing our leading edge, industry-specific software and years of expertise in the industrial distribution marketplace to gain the edge on the competition. Tribute has incorporated over 27 years of experience in the hose, fluid power, fluid handling, power transmission, belting, sealing, automation, motion control and related marketplace by creating TrulinX™ - our Windows based, user-focused product designed specifically for these industries. TrulinX was designed from the ground up utilizing input from our clients and takes advantage of the latest technologies! Tribute has a rich history and was originally developed by an industrial distributor to streamline operations. We’re staffed with people who have worked or interned at companies just like yours so they understand what you’re talking about when you call with a question. Utilizing the stability and familiarity of SQL Server and Windows, TrulinX offers industry specific features, unrivaled real-time phone support that knows you and your business, along with personable and knowledgeable on-site implementation. With an extremely dedicated and influential user base, and a retention rate above 97%, Tribute also benefits greatly from the input of its users into product development. In fact, Tribute has one of the few remaining independent user groups in the industry actively involved in guiding and selecting future product enhancements. Just as importantly, Tribute enjoys a high retention rate for our employees as well. This tells us that we are doing something right. However, we don’t rest on our laurels, we constantly seek feedback from our customers and they consistently tell us good things. Our ratings in resolution time, professionalism, knowledge and accuracy are time and again in the 98% range and above, well over the average software company. In fact, 84% of support calls are resolved within the first day and 96% within the first week. We belong to your trade associations - FPDA, GFA, ISD, NAHAD & NIBA - and partner with major manufacturers in your industry to provide you with up to date tools to give you the competitive edge. In addition, Tribute's customers are typically high profile industry leaders, so input is filtered through their success. How many software companies actively seek and utilize their client’s expertise in the development of their product? We do. Tribute is flexible enough to offer solutions for both large and small distributors, but focused enough to really know your business. KEY STRENGTHS: - Tribute provides superior customer service via real-time phone support and easy on-line video tutorials. You get to know our staff on a personal basis and we get to know you.
- Tribute offers customer specific on-site training and implementation as part of the total package to ensure you employ our user-friendly software to its fullest potential.
- Our software was designed specifically for industrial distributors utilizing input from our self-directed Users Group and our intimate knowledge of the industry. The TrulinX Users Group meets annually and elects the Program Priority Assignment Board, which sets the direction of the product. Tribute truly has a partnership with our clients.
- Tribute offers training classes at our corporate offices to help you educate new employees or get updated on all the improvements TrulinX offers.
TRIBUTE’S STRATEGIC PARTNERSHIPS: Tribute forms pro-active partnerships with major vendors in your industry to reduce your supply chain costs and improve communication. |
